Privacy Policy

The Privacy Policy also forms part of the Terms and Conditions. We recommend reading these notices carefully.

Introduction

We are grateful that you have chosen to trust us and use our site to purchase your pet keepsakes and to use your personal information responsibly. We are committed to protecting your information and believe that you have a right to know how this information will be used.

We will update our Privacy Policy as data protection law or business practices change. An up to date version of this policy is always available on our website www.heaves-gate.co.uk

This version of the policy is effective from 25 October 2021.

This privacy notice provides you with details of how we collect and process your personal data through the use of our site www.heavens-gate.co.uk

By providing us with your data, you warrant to us that you are over 18 years of age.

Heavens Gate Pet Cremation Services Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice)

Contact Details

Our full details are:

Full name of legal entity: Heaven’s Gate Pet Cremation Services Limited

For more information, please contact Kirsty Garner

Email address: kirsty@heavens-gate.co.uk

Postal Address: Heavens Gate, Regent House, 10 Red Lion Square, Heanor, Derbyshire, DE75 7PA

Telephone Number: 01773 715 077

It is very important that the information that we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at kirsty@heavens-gate.co.uk

2. What data do we collect about you, for what purpose and on what ground we process it

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data

This includes any communication that you send to us, whether that be through a contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send to us. This data is processed for the purposes of communicating with you, for record keeping and the establishment, pursuance or defence of legal claims. Our lawful grounds for processing this data is our legitimate interests in replying to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data

This includes any data relating to the purchase of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of an agreement between you and us and/or taking steps at your request to enter into such an agreement.

User Data

This includes data about how you use our website and online services and any data or communications and/or interactions that you may post or have on our social media platforms. We process this data to operate our website, to ensure that relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Marketing Data

This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for processing this data is our legitimate interests which in this case are to study how customers use our services to grow our business and decide our marketing strategy.

We may use data to deliver relevant website content and advertisements to you (including Facebook adverts or other display adverts) and to measure or understand the effectiveness of the advertising we display to you. Our lawful ground for this processing is legitimate interests in which to grow our business. We may also use the data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests, particularly to grow our business.

Sensitive Data

We do not collect any sensitive data about you.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with the data when required, we may not be able to perform the contract. If the data requested is not provided, we may have to cancel the product or service you have ordered. If this is the case, you will be notified.

We will only use your personal data for a purpose it was collected or a reasonably compatible purpose if necessary.

We may process your personal data without your knowledge or consent where it is required or permitted by law.

We do not carry out automated decision making or automated profiling.

3. How we collect your personal data

We may collect your personal data directly from you, or through your use of our website. For example, filling in a contact form, making an enquiry through email, or purchasing a product or service.

4. Disclosure of your personal data

If you do permit us to send you marketing information, we may share your data with companies that provide specialist marketing platforms. These companies are under strict obligations to protect your privacy and comply with your marketing preferences.

There are circumstances in which we may have to share your personal data with parties such as professional advisers including but not limited to, lawyers, auditors and insurers.

5. Data security

We protect your data with security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorization. Our staff are trained in the importance of security and privacy and we treat breaches of confidentiality and privacy as disciplinary matters.

Employees and partners are only allowed access to your personal data if they have a business need to know.

Our ICO registration reference is

6. Data retention

We will only retain your personal information for as long as necessary to fulfil the purpose we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

7. Your legal rights

We generally use your data either on the basis of your consent, or based on a contract between us. You have the right to withdraw your consent. If you withdraw your consent, we will stop processing all your personal data as requested. Please bear in mind that if you have used our services, we will still need to use your data. This is because the contract between us is the basis for using your data (rather than consent).

If you are concerned about the processing of your data, please contact our Data Protection Officer. If you are unhappy with our use of your data, you also have the right to make a complaint to the Information Commissioners Office, which supervises data protection in the UK.

You have the right to receive a copy of your personal data. You also have the right to request that we correct or remove your data, when there remains no legal basis for keeping it. Please not that when these rights are exercised, we will need to conduct identification checks in order to ensure your privacy is safeguarded. You will need to contact us by email or post, to exercise these rights.

8. Cookies

You can set your browser to refuse some or all browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

9. Payment service providers

In order to ensure your transactions are as secure as possible, we hand over payment card processing to the following suppliers: